FAQ

Who are you?

We are an occupational school licensed with the Department of Education of New Hampshire, with a campus in Meredith, New Hampshire.

What kind of courses do you offer?

LINK Education USA offers advanced professional training courses and professional certificates in collaboration with some of the best American universities and professionals.

Where are you located?
LINK Education USA is located in New Hampshire, in the United States of America.

I don’t speak English. Can I take your courses and get my certificate?

Yes. LINK Education USA collaborates with the best educational institutions in the United States to offer you skills development training courses in YOUR OWN LANGUAGE.

Can I take courses in English?

Yes. Most courses are offered both in English and other foreign languages.

What languages are available?

Other than English, we offer courses in Portuguese, and Spanish, but we are expanding the language base of our offerings. Check back soon for more options.

Where do I take my course?

All courses are offered either online or in-person. In-person courses are held at universities, hospitals, labs, and research centers around the world. You can find the location as well as other details in every course prospectus. You may also register for on-line courses. Check our website for details.
Will I have assignments or final exams?

Depending on your course of choice, you may be required to complete assignments and/or take a final exam to obtain your certificate.

Do I need previous experience or training?

No, there is no need for previous training. Start your journey regardless of your previous educational experience. Our programs are designed to welcome both beginners and those who already have some knowledge in the field, providing a solid foundation for all levels of students.

Will I receive support during my studies?

Yes, our Education and Customer Service teams are committed to excellence in customer service, always ready to help and ensure that your journey with us is as positive and transformative as possible. They go out of their way to ensure that your questions are answered quickly, resolve any problems you may encounter and ensure that you feel completely supported throughout the process. What’s more, they are always on hand to offer valuable information about our programs and services and guide you every step of the way. With them by your side, you can be sure that you will have an incredible experience here at Link Education USA!

Enrollment FAQ

How do I enroll?

You may contact an Enrollment Representative.

The role of an Enrollment Representative is to answer your questions and ensure that you choose a course that matches your needs.

If you prefer, you may call us via WhatsApp or phone at 1 (617) 953-0953.

You may also register directly on-line using our website.

What are your payment options?

You can either pay your course fees in full before the course starts or elect to make use of our installment payment option, which allows you to settle your fees with up to 12 monthly payments.

You will receive a 10% discount to the total value of the course, minus the registration fee, if you elect to pay your course in full up front,

If you want to find out more about any of these options, please click here to contact an enrollment representative.
How does the live on-line program work?

Immediately after your registration, you will be included in your Telegram class chat group.

You will also be contacted by your Course Coordinator about your on-line orientation and your login information to the learning platform.

The online learning platform will give you access to your course content, including course calendar and schedule, e-book, module slides, practice quizzes, presentations, assignments, and any necessary additional resources.

You will meet your instructor weekly, and your module content will also be released on a weekly basis. You will have enough time to prepare for each of your classes.

If you want to find out more about any of these options, please click here to contact an enrollment representative.

How can I make payments?

You can pay online via our secure payment platform using a credit or debit card.

We also accept Zelle paymets, PayPal and Payoneer payments.

We also accept payments via electronic transfer or direct deposit. Bank details can be provided upon request.

If you want to find out more about any of these options, please click here to contact an enrollment representative.

Who creates these courses?

Courses are created by:
the school or university endorsing your course

● Master instructors teaching the courses
● academics and subject matter expert

All courses are endorsed by either a licensed and/or an accredited school or universities.

What are your cancellation and refund policies?

As stated in your contract, you may cancel your registration for a full refund, minus the registration fee, up to 7 days prior to the start of the course.

If you are taking an on-line live course, you are legally bound to your contract and will be responsible for the payment of any attended class, following the rules stated in your contract.

Any payments, minus the registration fee, will remain as a credit for your next course for up to 12 months.

For further information on this topic, please click here to contact an enrollment representative or read our terms and conditions in your contract

What are your cancellation and refund policies?

As stated in your contract, you may cancel your registration for a full refund, minus the registration fee, up to 7 days prior to the start of the course.

If you are taking an on-line live course, you are legally bound to your contract and will be responsible for the payment of any attended class, following the rules stated in your contract.

Any payments, minus the registration fee, will remain as a credit for your next course for up to 12 months.

For further information on this topic, please click here to contact an enrollment representative or read our terms and conditions in your contract.

I tried to pay for my course through the portal, but I am receiving an error message. How do I resolve this issue?

Please ensure that all information entered when making your payment is accurate.

If you are unsure of something within the payment process, please click here to contact us or call our financial department via WhatsApp or phone at 1 (617) 391-7815.

I have paid for my course. What is the next step? When will I receive my login information?

You will be contacted by your Course Coordinator and receive all course-related emails and your login details.

If you have any immediate questions, please click here to contact an Enrollment Representative.

When will I receive my course materials?

If your course requires any study materials, you will receive it one week prior to the starting date of your course.

No course materials will be sent via postal service to your physical address. You can access your course materials through the online learning platform.

I am having problems accessing the online learning platform. What should I do?

Issues accessing your on-line learning platform login may be a result of :

- a non-payment of your balance.
- If your payment is not received within five (5) days of the payment due date, you will automatically lose access to your online learning platform account.
- wrong log-in information
- Make sure you are using the correct information to login
- You may reset your login information at anytime
  
  If you are up-to-date with payments and still can’t log in to your learning platform account, please contact your Course
  
  Coordinator immediately or click here to send us a technical support request.

Have you received my payment?

You will receive a receipt upon payment.

If you have any further questions regarding your payment, please click here to contact our Financial Department.

Can I change my payment plan?

If you have any questions regarding your payment plan or would like to change your payment plan, please click here to contact our Financial Department.

Is my place secured in the course?

Your registration and participation in a course are only secured once you have signed our Course Contract and made the registration fee payment necessary to complete your registration process.

I would like to cancel my registration. What should I do?

Please refer to our cancelation policy stated in our Course Contract.

If you are within the grace period or would like to cancel your registration for any reason after you attended your first class, please click here to contact our Financial Department or contact your Enrollment Representative or Course Coordinator.

I have completed my cancelation form. When will I receive my refund?

Refunds are issued at least thirty working days after you receive your cancellation confirmation from our Financial Department.

Why is the balance in my account not adding up?

An administration fee equivalent to 3% of the total course price is charged when choosing to pay in installments.